Refund policy

We hope every MerryMochi brings a little extra joy to your Christmas countdown.

If something isn’t right with your order, please contact us at orders@merrymochi.com within 30 days of delivery.

To help us resolve the issue quickly, please include your order number and, if applicable, photos of the item you received.

Damaged or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us and we’ll review the issue and work with you on an appropriate replacement or refund.

Returns

Eligible returns must be unused and in their original condition and packaging.

Because the Advent Calendar contains individually packaged surprise items, products that have been substantially opened or used may not be eligible for return unless there is a product defect or order issue.

Refunds

Once an approved refund is processed, it will be returned to your original payment method. Your bank or payment provider may require additional time to post the refund.

Order Changes & Cancellations

We begin processing orders as quickly as possible. If you need to change or cancel an order, contact us immediately. We cannot guarantee changes once fulfillment has begun.

For help, contact:

withu@merrymochi.com