Refund policy
We want every ZENVOR product to make your drive simpler, smarter, and more connected.
If something isn’t right with your order, please contact us at orders@merrymochi.com within 30 days of delivery.
To help us resolve the issue quickly, please include your order number and, if applicable, photos or videos showing the issue.
Damaged or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, contact us and we’ll review the issue and work with you on an appropriate replacement or refund.
Returns
Eligible returns must be unused, in their original condition, and returned with the original packaging and included accessories.
Products showing significant signs of use, physical damage caused after delivery, or missing accessories may not be eligible for return unless there is a confirmed product defect or order issue.
Refunds
Once an approved refund is processed, it will be returned to your original payment method. Your bank or payment provider may require additional time to post the refund.
Order Changes & Cancellations
We begin processing orders as quickly as possible. If you need to change or cancel an order, contact us immediately. We cannot guarantee changes once fulfillment has begun.
For help, contact: